1. Escalation Procedure

1. Contact Support: Reach out to Mr Speed support for assistance.
2. Payment Hold: Suspend the payment if a dispute arises.
3. Investigation: Conduct a thorough analysis and request supporting evidence.
4. Product Return: Return the product to the seller, if applicable.
5. Resolution: Issue a refund or process payment based on the findings.

Unresolved cases will be escalated to the management of LUS SERVICES within 72 hours.

2. Service Level Agreement (SLA)

• Secure access to the platform.
• Proper functioning of the escrow payment system.
• Support in the event of an incident.

Exchanges of used products are the responsibility of the users; however, Mr Speed acts as a mediator in the case of a reported dispute.

3. Refund Policy

The Mr Speed App is a product of LUS SERVICES, a private company. Mr Speed works exclusively with its authorized suppliers for new products. Customers assume responsibility for the product upon delivery or collection from the supplier.

For used products sold between users, Mr Speed acts as a trusted third party through a secure escrow payment system. Funds are released to the seller only after confirmation of receipt by the buyer or upon expiration of the claim period.

In the case of a reported scam, the payment is blocked, and a return procedure is initiated. Once the returned product is received from the seller, the buyer is fully refunded.

4. Vendor Agreement

• This agreement binds all vendors to the Mr Speed platform, a product of LUS SERVICES.
• Vendors agree to provide legal, compliant, and verifiable products.
• Vendors accept the Mr Speed escrow payment system.
• Any attempt at fraud will result in immediate and permanent suspension.
• Mr Speed reserves the right to block funds and cooperate with authorities.

5. KYC / KYB Policy

• Mr Speed implements a KYC/KYB policy to identify vendors and partners.
• Required documents: Identity card, RCCM, National ID, Tax number, License.
• Certified vendors receive badges and associated benefits.
• Any falsified documents will result in immediate banning.

6. Privacy Policy

• Information Collection: Mr Speed collects personal information provided by users, such as name, email, phone number, and identification documents for KYC/KYB verification.
• Use of Information: Collected data is used to:
  • Verify user identity and eligibility.
  • Facilitate transactions through our platform.
  • Provide support and resolve disputes.
  • Improve platform services and user experience.
• Data Protection: Mr Speed implements strict security measures to protect user data from unauthorized access, disclosure, or alteration.
• Sharing of Information: User information is only shared with authorized parties when necessary, such as verified vendors or authorities in case of fraud or legal obligations.
• User Rights: Users have the right to access, correct, or request deletion of their personal data via support channels.
• Cookies and Tracking: The platform may use cookies and similar technologies to enhance user experience and track usage patterns.
• Policy Updates: Mr Speed reserves the right to update this privacy policy. Users will be notified of significant changes via the platform or email.